Privacy Policy

Last updated: December 19, 2025

At MAHOFF GROUP, we value and respect the privacy of our customers and users. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the European Union’s General Data Protection Regulation (GDPR) and applicable data protection laws in Latin America and other international standards.

By using our services—including Consulting, Car Sales, Real Estate, Web Design, and SEO—you agree to the practices described in this policy.

1. Data Controller

MAHOFF GROUP is the data controller of your personal information.

  • Email: support@mahoffgroup.com

2. Information We Collect

We collect different types of personal information to provide and improve our services:

  • Identity & Contact Information: Name, address, email address, phone number, national ID/passport number (required for real estate and vehicle transactions).
  • Professional Information: Company name, job title, and business details (specifically for Consulting and SEO clients).
  • Financial & Transaction Information: Bank account details, payment card details, billing address, and history of products/services purchased.
  • Service-Related Data: Web design preferences, vehicle specifications, real estate property requirements, access credentials for SEO audits (if provided), and project briefs.
  • Technical Data: IP address, cookie data, browser type, device information, and browsing history on our websites.

3. Purposes of Processing

We use your personal information for the following purposes:

  • Service Provision: To deliver our Consulting solutions, process Car and Real Estate sales, and execute Web Design and SEO projects.
  • Customer Relationship Management: To communicate with you, respond to inquiries, send project updates, and manage your account.
  • Legal Compliance: To comply with tax, accounting, and anti-money laundering (AML) regulations specific to real estate and automotive sales.
  • Service Improvement: To analyze market trends and improve our portfolio and user experience.
  • Marketing: With your explicit consent, to send you offers, newsletters, and promotions relevant to our services.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contract Performance: Processing is necessary to fulfill a contract with you (e.g., selling a car, designing a website, or consulting agreement) or to take steps at your request before entering into a contract.
  • Legal Obligations: We are required by law to retain certain data for tax purposes and compliance checks (KYC/AML) in real estate and vehicle transactions.
  • Legitimate Interests: To operate our business, ensure network security, and improve our services, provided these interests do not override your fundamental rights.
  • Consent: When you have given explicit consent for specific processing activities, such as receiving marketing communications. You may withdraw this consent at any time.

5. Sharing Your Information

We do not sell your personal data. However, we may share your information with third parties only when necessary:

  • Service Providers: Hosting providers, payment processors, IT support, and CRM tools necessary to operate our business.
  • Business Partners: Real estate agencies, notaries, financial institutions (for loans/mortgages), or vehicle registration authorities strictly for the purpose of completing a transaction.
  • Legal Authorities: When required by law, court order, or to prevent fraud and money laundering.

6. International Data Transfers

MAHOFF GROUP operates globally. If your personal data is transferred to countries outside the European Economic Area (EEA) or your country of residence, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to guarantee your data remains protected.

7. User Rights

Under the GDPR and applicable Latin American regulations (such as LGPD, LFPDPPP), you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Correct any incorrect or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your data where legally permissible.
  • Right to Restrict Processing: Request that we limit how we use your data.
  • Right to Data Portability: Receive your data in a structured, commonly used format.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Withdraw your consent at any time for marketing communications.

To exercise these rights, please contact us at support@mahoffgroup.com.

8. Data Security

We implement robust technical and organizational measures (SSL encryption, access controls, secure servers) to protect your personal data against unauthorized access, loss, misuse, or alteration.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy.

  • Marketing data: Retained until you opt-out.
  • Transaction data (Cars/Real Estate/Consulting): Retained for the period required by tax and legal liability laws (typically 5 to 10 years depending on the jurisdiction).

10. Use of Cookies

We use cookies to enhance your experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. For detailed information, please you can manage your cookies in your browser settings.

11. Lodging a Complaint

If you believe that we have infringed your rights, you have the right to lodge a complaint with the competent data protection supervisory authority in your country of residence.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. The specific date of the update will be indicated at the top of this page.

13. Contact

For any questions regarding this Privacy Policy, please contact us: MAHOFF GROUP Email: support@mahoffgroup.com